Why Choose Us - PetStore Kenya

Trusted by Premium Pet Owners

Years of proven service and a loyal customer base make us the go-to destination for discerning pet owners seeking quality, care, and expert advice

Trusted Expertise

Our team of pet care specialists offer personalized recommendations tailored to each pet’s needs. We guide you to make the best choices for your pet.

Committed to the Pet Ecosystem

Our mission is to enhance the lives of pets, support ethical sourcing, and strengthen the broader pet community

Convenient Multi-Channel Shopping

Shop online or in-store, with flexible options and free home delivery (minimum cart size applies) for a seamless experience.

Supporting Pets & Communities

Every purchase supports shelters, rescues, feeding programs, and community uplift initiative across Kenya.

Premium Quality Guaranteed

Over 95% of our products come from ISO-certified manufacturers, ensuring top-tier standards in pet nutrition, care, and safety.

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Farida Muhammed

4 weeks ago

Excellent pet store! The customer service is outstanding, and the staff are very helpful, understanding and patient. The store is clean, well-organized, and stocked with quality products.Amazing offers and sales!Definitely worth visiting….Highly recommend to all pet owners!

Response from the owner:Hello! We truly appreciate your awesome feedback and kind words 😊. It's so rewarding to hear that you enjoyed our customer service and quality products. We can't wait to have you back with your lovely pets. Thank you for spreading the love and recommending us to others!

Priya Gandhi Bhardwaj

1 month ago

Response from the owner:Hi there! We're delighted to see your perfect rating 🌟. It's fantastic to know you had a great experience at our store. We hope to welcome you and your furry friends back again soon!

Brian O'mwange

1 month ago

Best petshop

Response from the owner:Hey there! Your awesome feedback totally brightened our day 😊. We're so glad you enjoyed your experience with us. Can't wait to welcome you and your pets back at our store soon!

Stephen Maingi

1 month ago

Great customer service and delivery services.

Response from the owner:Hello Stephen! We're so happy to know you loved our customer and delivery services. Your kind feedback inspires us to keep giving our best. We look forward to serving you and your furry friends again soon!

Alice Juma

1 month ago

Great service from Claire

Response from the owner:Hi Alice! 😊 We're overjoyed to know you had a wonderful experience, thanks to Claire's efforts. We're committed to maintaining such service standards for you and your pets! Your kind words truly motivate us.

Neil Horn

3 months ago

Helpful staff and fair prices

Response from the owner:Hello Neil! 😊 We're so glad to hear that our team was helpful and that you found our prices fair! Your feedback brightened our day and we're eager to welcome you back soon.

John Charagu

5 months ago

Response from the owner:Hi John! 🌟 We're absolutely delighted by your 5-star rating. Your support means the world to us! We can't wait to help you find more amazing products for your pets during your next visit.

Caroline Wambui

5 months ago

Response from the owner:Hello Caroline! 😊 We truly appreciate your outstanding rating. It's wonderful to know you had a positive experience with us at PetStore Kenya. We're always here to assist with whatever you need for your furry friends. Looking forward to your next visit!

Linda Mwakugu

7 months ago

I visited the Spring Valley branch and was assisted by Acquilina, she was really awesome, she gave me dry food samples to try for my fussy eater cat which helped me alot to settle for a new brand that my cat loves. Thank you so much 😊 🙏

Response from the owner:Hi Linda,
Thank you so much for your lovely feedback! We're so glad to hear that Acquilina was able to help you find the perfect food for your fussy eater she's truly a gem in our Spring Valley team. We'll be sure to pass on your kind words to her. Don't hesitate to reach out if you need anything else. Wishing you and your kitty all the best! 😊🐾

Mose Mary

7 months ago

Response from the owner:Thank you for the 4-star rating, Mose! 🌟
We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊

Team PetStore Kenya

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