FAQs

As of 12th April 2024.

• Delivery is FREE for orders WITHIN NAIROBI greater than Ksh 5000/-
• Delivery within Nairobi for orders less than KSh 5,000/-: Flat Rate of KSh 300/-
• Delivery within Nairobi may be expected within 24 hrs during non-public holiday weekdays.
• Orders placed after 10am Saturday will be delivered on Monday.
• There will be no deliveries on Sundays.
• Delivery outside of Nairobi: Will cost between KSh 350 and KSh550/- depending on location
• Delivery outside of Nairobi will take 3-5 business days via transporter service.
• Free delivery voucher only applies to Nairobi orders.

We uphold safe and secure online payment through iPay (credit card or MPesa). Our entire site is under an SSL (Secure Sockets Layer) certificate, which ensures that all of your private data is encrypted. If you don’t feel comfortable ordering online, you may purchase through any of our retail partners.

Unfortunately, no. We must receive payment in full before dispatching your order.

Our Customer Service Line (+254 795 350 292‬) is open during normal business hours: M-F 09:00 – 17:00, Sa 09:00 – 13:00. You may also reach us by email.

To ensure a successful transition from your fur-baby’s old food to any new food, please follow a 7-day transition protocol as follows:

• Day 1-2: 75% old food + 25% new food
• Day 3-4: 50% old food + 50% new food
• Day 5-6: 25% old food + 75% new food
• Day 7: 100% new food

Click here to see all of our brands.

Our brands are distributed in over 80+ retail stores throughout scattered across Nairobi, Nanyuki, Niavasha, Nakuru, Kisumu, Mombasa, Kilifi, Malindi, Watamu, Diani. Click here to find your closest location.