Reviews - PetStore Kenya

We always strive to deliver the best of service to our clients. So we actively search for feedback from our customers to be able to improve in areas that we may have not met expectations.

If you have any feedback for our services, we would appreciate if you took the time to share it with us through our contact details:

Phone:+254795350292 (WhatsApp, button at the bottom left)

Email: customercare@petstore.co.ke

If you want to share your experience publicly, click on the ‘review us on G‘ button below, & help us serve you better.

Thank you for choosing PetStore!

Excellent

Based on 158 reviews

3 weeks ago

Excellent pet store! The customer service is outstanding, and the staff are very helpful, understanding and patient. The store is clean, well-organized, and stocked with quality products.Amazing offers and sales!Definitely worth visiting….Highly recommend to all pet owners!

Response from the owner:Hello! We truly appreciate your awesome feedback and kind words 😊. It's so rewarding to hear that you enjoyed our customer service and quality products. We can't wait to have you back with your lovely pets. Thank you for spreading the love and recommending us to others!

Priya Gandhi Bhardwaj

3 weeks ago

Response from the owner:Hi there! We're delighted to see your perfect rating 🌟. It's fantastic to know you had a great experience at our store. We hope to welcome you and your furry friends back again soon!

Alice Juma

1 month ago

Great service from Claire

Response from the owner:Hi Alice! 😊 We're overjoyed to know you had a wonderful experience, thanks to Claire's efforts. We're committed to maintaining such service standards for you and your pets! Your kind words truly motivate us.

John Charagu

4 months ago

Response from the owner:Hi John! 🌟 We're absolutely delighted by your 5-star rating. Your support means the world to us! We can't wait to help you find more amazing products for your pets during your next visit.

Caroline Wambui

5 months ago

Response from the owner:Hello Caroline! 😊 We truly appreciate your outstanding rating. It's wonderful to know you had a positive experience with us at PetStore Kenya. We're always here to assist with whatever you need for your furry friends. Looking forward to your next visit!

Linda Mwakugu

6 months ago

I visited the Spring Valley branch and was assisted by Acquilina, she was really awesome, she gave me dry food samples to try for my fussy eater cat which helped me alot to settle for a new brand that my cat loves. Thank you so much 😊 🙏

Response from the owner:Hi Linda,
Thank you so much for your lovely feedback! We're so glad to hear that Acquilina was able to help you find the perfect food for your fussy eater she's truly a gem in our Spring Valley team. We'll be sure to pass on your kind words to her. Don't hesitate to reach out if you need anything else. Wishing you and your kitty all the best! 😊🐾

Mose Mary

7 months ago

Response from the owner:Thank you for the 4-star rating, Mose! 🌟
We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊

Team PetStore Kenya

Peter Mungai

7 months ago

Response from the owner:Thank you for the 4-star rating, Peter! 🌟
We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊

Team PetStore Kenya

Shivona Tavares

8 months ago

It was my first experience and very positive. They delivered very promptly. Many thanks

Response from the owner:Thank you so much, Shivona! We're delighted to hear your first experience with us was such a positive one. We truly appreciate your support and can’t wait to welcome you and your adorable furmily back again soon!

Bella Ochango

8 months ago

Response from the owner:Thank you for your rating! We appreciate your support and look forward to serving you again.