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I visited the Spring Valley branch and was assisted by Acquilina, she was really awesome, she gave me dry food samples to try for my fussy eater cat which helped me alot to settle for a new brand that my cat loves. Thank you so much 😊 🙏

Response from the owner:Hi Linda, Thank you so much for your lovely feedback! We're so glad to hear that Acquilina was able to help you find the perfect food for your fussy eater she's truly a gem in our Spring Valley team. We'll be sure to pass on your kind words to her. Don't hesitate to reach out if you need anything else. Wishing you and your kitty all the best! 😊🐾

Response from the owner:Thank you for the 4-star rating, Mose! 🌟 We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊 Team PetStore Kenya

Response from the owner:Thank you for the 4-star rating, Peter! 🌟 We truly appreciate your support and will do our best to make it a full 5 stars next time! 🐾😊 Team PetStore Kenya

Superb Customer service, the order via WhatsApp qulck and efficient🥰
The food always premium❤️
Can't wait to order again😋

Response from the owner:Thank you so much for the amazing feedback! 🥰 We're so glad to hear that your WhatsApp customer journey experience was smooth, quick, and efficient, we truly aim to make every step as seamless and enjoyable as possible! It means the world to us that you love the quality of our food, we’re committed to offering only premium, nutritious options for your furry friends. We can’t wait to have you back for your next order, your support keeps us going! Give your pet a big hug from all of us at PetStore Kenya! 🐾 Team PetStore Kenya

All quality Dog & cat food available at affordable prices

Response from the owner:Dear Erastus, Thank you for your kind words! We're thrilled to hear that you found our selection of dog and cat food to be both high-quality and affordable. Our goal is to make healthy and safe pet products more accessible to all pet owners. Your satisfaction is our priority, and we look forward to continuing to provide the best products for your furry friends!

Shivona Tavares

It was my first experience and very positive. They delivered very promptly. Many thanks

Response from the owner:Thank you so much, Shivona! We're delighted to hear your first experience with us was such a positive one. We truly appreciate your support and can’t wait to welcome you and your adorable furmily back again soon!

Response from the owner:Thank you for your rating! We appreciate your support and look forward to serving you again.

Fantastic customer service from Clare. She is so helpful and friendly. We are very happy with the products and the store as well

Response from the owner:Dear Luisa, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with Clare, we'll be sure to pass on your kind words to her. It's always our goal to provide helpful and friendly service, and we're so glad you're happy with both our products and the store. We truly appreciate your support and look forward to serving you again soon!

Response from the owner:Thank you for your rating! We appreciate your support and look forward to serving you again.

Jacqueline Othoro

I’ve been a loyal customer of PetStore for many years, ever since a wonderful encounter with the owner at Bizz Bazaar. That positive first impression turned into consistent, reliable service—and they’ve never let me down.

Though I’ve never written a review before, today they’ve truly earned 5 stars. Here’s why:

I placed a late order around 3:30 PM, hoping for same-day delivery. They kindly informed me that their rider had already left with the last batch of deliveries and the earliest they could get it to me was the following morning. I understood and appreciated the prompt response.

But to my surprise, at 5:10 PM I received a call—my order had arrived, and the rider was already at the gate. That small act of going the extra mile meant everything.

As I write this, my pups are snuggled up beside me, snoring away with full, happy bellies. Thank you, PetStore, for your dedication and heart. You’ve earned my loyalty all over again.

Response from the owner:Wow—thank you so much, Jackie, for this incredibly kind and thoughtful review! It truly means a lot to us, and personally, it was such a joy to read. We really appreciated how understanding you were when we texted about the delivery timing. So when the opportunity came up to get it to you earlier, we didn’t hesitate—we knew how much it would mean, especially with your pups waiting. 😊 Thank you for trusting us all these years and for allowing us to be part of your pet care journey. We never take that for granted. From all of us at PetStore Kenya, thank you again for your loyalty and your beautiful words. We look forward to serving you and your furry companions for many more years to come! 🐾💛

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