Coronavirus (COVID-19) Statement

With the coronavirus (COVID-19) situation developing quickly, we would like to take a moment to share with our community how PetStore Kenya is responding to the outbreak. We are committed to caring for the health and well-being of our Team, partners, human customers and their furry best friends.

Hygiene is key. We are adhering to the advice and guidelines provided by the World Health Organisation (WHO) and adapting our operational practices accordingly. We are taking the following precautions and preventative measures:

  • Our warehouse Team is screened daily for any signs of illness and adhere to a strict schedule of hand and glove -sanitising whilst handling all products.
  • All of our delivery drivers will wear gloves and sanitise their gloves and hands before and after deliveries and wear N-95 specification masks.
  • You have the option for no-contact delivery service – you may request in your order notes that your delivery should be left on your doorstep.

If you find that your local supermarket is out-of-stock on a particular item, we encourage you to [order directly from our online store](insert UTM link). Our warehouse is stocked and our Team is ready to fulfill your order as quickly as possible.

As you know, we endeavour to provide excellent customer service – as this is what makes us different. Our Team continues to work tirelessly to provide you with the very best experience. We appreciate your patience with us during these uncertain times.

Thank you for your support and wish you and your families well.